Privacy Policy

Qube Installations Ltd ("Qube", "we", "us" or "our") is responsible for the personal data collected through our website, our contact forms and our business communications.

Qube Installations Ltd

Company number: 11786590

Registered office: 27 Daffodil Street, London, United Kingdom, W12 0TG

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it and the rights available to you under UK data protection law.

This Privacy Policy applies to personal data collected through our website, including when you browse the site, submit an enquiry, request a quote, request a digital capture demonstration, contact us by email or phone, or otherwise communicate with us about our services.

It does not apply to third-party websites that may be linked from our site. If you follow a link to another website, please read that site's own privacy policy.

Depending on how you interact with us, we may collect and use:

• identity and contact information, such as your name, business name, job title, email address, telephone number and address;

• enquiry and project information, such as the service you are interested in, site details, drawings, photos, specifications, project timings, budget information and any other information you choose to send to us;
• communication records, such as messages sent through our forms, emails, call notes and other correspondence;
• technical and usage information, such as IP address, browser type, device information, pages visited, referring URLs and general website interaction data; and
- cookie and preference information, where cookies or similar technologies are used on the website.

We collect personal data:

• directly from you when you complete a contact form, request a quote, request a demonstration, email us, call us or otherwise contact us;

• automatically when you use our website, for example through server logs, cookies or similar technologies; and

• occasionally from third parties connected to a project or introduction, such as agencies, partners, suppliers or colleagues who refer or involve us in an opportunity.

We may use your personal data to:

• respond to your enquiry and communicate with you;

• assess your requirements and provide quotes, proposals, demonstrations or other pre-contract information;

• deliver services, manage projects and support client relationships;

• administer our business, keep records and manage payments, insurance, legal, compliance and operational matters;

• improve our website, services and user experience;

• protect our business and website from misuse, fraud, security incidents or other unlawful activity; and

• send relevant business communications where we are permitted to do so by law.

Under UK data protection law, we rely on one or more of the following lawful bases:

• Contract: where we need to process your data to take steps at your request before entering into a contract, or to perform a contract with you.

• Legitimate interests: where processing is necessary for our legitimate business interests, including responding to enquiries, managing relationships, operating the website, improving our services and protecting the business, provided those interests are not overridden by your rights.

• Legal obligation: where we need to process data to comply with legal, regulatory, tax, accounting or insurance requirements.

• Consent: where consent is required, for example for certain non-essential cookies or certain direct electronic marketing activity.

We may send business-related marketing communications where we are allowed to do so by law.

Where consent is required for email, SMS or other direct electronic marketing, we will ask for it. Where consent is not required and another lawful basis applies, we will still provide a clear way for you to opt out of future marketing communications at any time.

We may share personal data, where necessary, with trusted third parties including:

• website hosting, website support and IT service providers;

• email, cloud storage, collaboration and business systems providers;

• analytics or cookie service providers, where these are used;

• professional advisers, insurers, accountants, legal advisers and other business support providers;

• subcontractors, suppliers or project partners where this is necessary to respond to or deliver work on an enquiry or project; and

• regulators, law enforcement bodies, courts, government authorities or other third parties where we are legally required to do so or where it is necessary to protect our legal rights.

We do not sell personal data.

We primarily aim to keep personal data in the UK or countries recognised as providing an adequate level of protection.

If we use suppliers or systems that transfer personal data outside the UK, we will take appropriate steps to protect it, such as using approved contractual safeguards or relying on another lawful transfer mechanism permitted under UK data protection law.

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax, insurance and dispute-resolution requirements.

As a general guide:


• general enquiries and quote requests may be kept for up to 24 months after our last meaningful contact;

• project, client and transaction records may be kept for up to 7 years after the end of the relevant relationship or transaction;

• marketing suppression records may be kept for as long as needed to honour your opt-out request; and

• technical logs and cookie-related data may be kept for shorter periods depending on the type of data and the systems in use.

We may keep data for longer where this is reasonably necessary for legal claims, complaints, ongoing disputes or regulatory reasons.

Our website may use cookies and similar technologies to make the site work, improve security, remember preferences and, where enabled, understand how the site is used.

Where non-essential cookies are used, we will ask for your consent before placing them on your device, in line with applicable law. You can manage cookie choices through the cookie banner or other cookie controls made available on the website. Essential cookies may still be used where they are necessary for the operation of the site or another service you have requested.

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No online transmission or storage system can be guaranteed to be completely secure, but we take reasonable steps to reduce risk and work with service providers that are expected to do the same.

Depending on the circumstances, you may have the right to:

• request access to the personal data we hold about you;

• ask us to correct inaccurate or incomplete data;

• ask us to erase your personal data;

• ask us to restrict how we use your data;

• object to processing based on legitimate interests;

• ask us to transfer certain data to you or another provider;

• withdraw consent at any time where we rely on consent; and

• complain to the Information Commissioner's Office ("ICO") if you believe your data has been handled unlawfully.

These rights are subject to legal limits and exceptions. To exercise any of your rights, please contact us using the contact details on our website or by writing to our registered office.

If you have concerns about how we handle personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the ICO. Details of how to do this are available on the ICO website.

We may update this Privacy Policy from time to time to reflect changes in the law, our website, our services or the way we process personal data.

The latest version should always be published on our website, together with the date of the most recent update.

If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the contact details published on our website, or write to:

Qube Installations Ltd

27 Daffodil Street

London
 W12 0TG

United Kingdom